New State Machine Config for Orders and Work Orders

date may 10, 2024 we are excited to announce the release of a new state machine configuration for managing the orders and work orders lifecycle this enhancement provides a more granular and precise representation of the various states and transitions that orders and work orders go through from creation to completion key features granular order and work order states new sub states introduced under inprogress , onhold , executed , and closed parent states sub states provide more specific status information within each parent state dedicated work order state machine handles scenarios such as job creation, dispatch assignment, execution, partial completion, and failure well defined state transitions clear transitions between states for orders and work orders transitions triggered by specific events or actions partial delivery and cancellation handling supports partial delivery scenarios and graceful handling of cancellations maximum attempt limit incorporates a maximum attempt limit for work orders work orders transition to "closed\ failed" state if the maximum limit is reached please refer to the updated platform order lifecycle and work order lifecycle for the new state machine configurations