May 2024
New State Machine Config for Orders and Work Orders
1min
Date: May 10, 2024
We are excited to announce the release of a new state machine configuration for managing the Orders and Work Orders lifecycle. This enhancement provides a more granular and precise representation of the various states and transitions that orders and work orders go through from creation to completion.
- Granular Order and Work Order States:
- New sub-states introduced under InProgress, OnHold, Executed, and Closed parent states.
- Sub-states provide more specific status information within each parent state.
- Dedicated Work Order State Machine:
- Handles scenarios such as job creation, dispatch assignment, execution, partial completion, and failure.
- Well-defined State Transitions:
- Clear transitions between states for orders and work orders.
- Transitions triggered by specific events or actions.
- Partial Delivery and Cancellation Handling:
- Supports partial delivery scenarios and graceful handling of cancellations.
- Maximum Attempt Limit:
- Incorporates a maximum attempt limit for Work Orders.
- Work Orders transition to "Closed:Failed" state if the maximum limit is reached.
Please refer to the updated Platform Order Lifecycle and Work Order Lifecycle for the new state machine configurations.