November 2023

New API: DLQS Aggregate API

2min

Release Date: November 15, 2023

Overview

We are excited to introduce the new DLQS Aggregate Query, an API designed for app developers to quickly get a summarized view of transactional data.

Key Features

    • This new endpoint is designed to provide a summarized view of transactional data. It is similar to the existing /search/{domain}/{type} API but with a specific focus on aggregation, enabling a clear distinction and enhanced usability for developers.
  • Example Use Cases:
    • Get the count for the number of users in a specific team with a particular designation/role.
    • Get the count for the number of tickets that are in the "open" state and assigned to an agent.
    • Get the count for the number of agents in both active and inactive states.
  • Single API Response for Multiple Criteria:
    • App developers can now obtain counts of documents based on one or more criteria in a single API response. Enabling developers to build faster applications by eliminating redundant/multiple API calls and aggregation layers at their end.

Refer to our updated documentation for detailed instructions and examples on how to utilize the new DLQS Aggregate API.